The modern customer is more connected, more informed, and more demanding than ever before. They don’t just expect fast answers, they expect brands to know their needs, understand their frustrations, and solve their problems without making them jump through hoops. Yet many businesses struggle to meet this standard because they rely too heavily on one … Read more
In any medical practice, there’s a quiet tension that lives between care and paperwork. One side of the clinic hums with heartbeats, eye contact, diagnoses, and human connection. The other side, often behind a closed door, buzzes with keystrokes, insurance codes, billing software, and follow-up reminders. While the physician listens to a worried parent or … Read more
You’ve probably heard the phrase “every conversation counts,” and it couldn’t be more true when it comes to shaping your company’s image. Whether it’s a customer reaching out to resolve an issue or your team making a follow-up call, every interaction plays a significant role on how the public perceives your brand. Just like a … Read more
Celebrating a Successful Year In February 2023, IdeasUnlimited capped off 2022 at the annual Year-end event that was held virtually. With workers joining in from all over the world, the global team celebrated the successful completion of 12 years as a company. Founded in 2010, IdeasUnlimited began as a support service provider which expanded worldwide over the course … Read more
Within 10 years, TravelWifi grew from a London-based portable WiFi hotspot to one that provides fast and reliable internet in 100+ countries. Propelling this explosive growth are the twin engines of an exceptional product and 24/7 customer service through IdeasUnlimited. Introduction With coverage in over 100 countries, including many with notoriously bad connectivity like Bolivia … Read more
As the world collectively prays for a speedy recovery from COVID, business must go on. Maintaining quarterly performance and hitting quotas is more difficult than ever, but there is also a great opportunity for all of us to solve new challenges. We won’t bother you with stats and figures showing how the pandemic is wreaking … Read more
Being a healthcare professional is one of the most stressful jobs to have during the COVID-19 pandemic. Even if your healthcare center does not cater to COVID-19 testing or treatment, you likely have several patients whose health you need to monitor closely in radically different conditions than any of us were used to previously. Most … Read more
Why Do You Need Sales Support Staff? Why is your sales team not achieving their desired quotas and is instead consistently underperforming? Is this a consistent problem that is harming your closing rate? Read on to see the biggest reason why in order to address it straight away. One of the most effective strategies of … Read more
Why do most companies keep customers in the dark until the issue can be resolved? They don’t want to have to tell the customer that there is anything wrong and to acknowledge their mistake. Often, the problem might not even be any mistake but an accident caused by uncontrollable events, but customer service representatives are … Read more
The coronavirus pandemic has rained trouble down on small businesses from every angle. The business landscape is uncertain, and every sector has had to adapt. Whether business is reduced, or it is temporarily booming, we can help you get through this time. Our secret is leveraging and managing a remote workforce. Chat, Email, and Call … Read more
