Bridging the Gap: Integrating Digital Customer Experience and Traditional Customer Support

The modern customer is more connected, more informed, and more demanding than ever before. They don’t just expect fast answers, they expect brands to know their needs, understand their frustrations, and solve their problems without making them jump through hoops. Yet many businesses struggle to meet this standard because they rely too heavily on one … Read more

Inbound and Outbound Calls: How Every Conversation Builds Your Brand’s Image

You’ve probably heard the phrase “every conversation counts,” and it couldn’t be more true when it comes to shaping your company’s image. Whether it’s a customer reaching out to resolve an issue or your team making a follow-up call, every interaction plays a significant role on how the public perceives your brand. Just like a … Read more

Why is Your Sales Support Staff Crucial for Keeping Your Business Afloat?

Why Do You Need Sales Support Staff? Why is your sales team not achieving their desired quotas and is instead consistently underperforming? Is this a consistent problem that is harming your closing rate? Read on to see the biggest reason why in order to address it straight away. One of the most effective strategies of … Read more

Is COVID-19 Harming Your Business? We Can Help

The coronavirus pandemic has rained trouble down on small businesses from every angle. The business landscape is uncertain, and every sector has had to adapt. Whether business is reduced, or it is temporarily booming, we can help you get through this time. Our secret is leveraging and managing a remote workforce. Chat, Email, and Call … Read more

Your Website Is the Reason Why You’re Losing Sales

7 stages of the purchase process where you’re driving customers away These days, if you don’t have a website for your business, product, or service, you are losing out on 81% of your potential customer base; who research their purchase online before buying it. Having a website, however, can prove to be a double-edged sword … Read more

5 Tips for Winning the B2B Sales Marathon

Business people shaking hands together

Sales is tricky and difficult; and when you throw in a whole board of stakeholders and a hefty analysis for ROI, it becomes a lot more complicated, expensive, and strategic on both ends. B2B sales are a marathon of researching, connecting, marketing and selling, and certainly not a sprint. B2B sales involve selling the idea … Read more

Tips for Ensuring Your Virtual Assistants Do Not Slack Off

Originally posted as an answer on Quora for If you have multiple virtual assistants across multiple businesses, how can you be sure that they are not slacking off? Answer by Shakira, Operations Manager – Project and Growth, IdeasUnlimited shakira@osbprovider.com Hiring a virtual assistant to provide administrative support, marketing support, technical support, or any other kind of support services required by … Read more

5 Ways a Virtual Assistant Can Help You Make Sales

[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]If you want to make sales, then you need a sales virtual assistant to … Read more

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