The modern customer is more connected, more informed, and more demanding than ever before. They don’t just expect fast answers, they expect brands to know their needs, understand their frustrations, and solve their problems without making them jump through hoops. Yet many businesses struggle to meet this standard because they rely too heavily on one … Read more
Dealing with an angry customer is one of the most challenging aspects of customer support yet one of the most important. In those moments of frustration, it’s not just about solving the problem. It’s about managing emotions, diffusing tension, and guiding the conversation towards a resolution. How you respond can either restore a customer’s trust … Read more
In the last ten years, technology has been steadily developing with the promise of transforming our world. For most of the last decade, these technological developments have remained in the realm of R&D with little to show in terms of an actual product. But as time went on and larger companies, such as Google and … Read more
Celebrating a Successful Year In February 2023, IdeasUnlimited capped off 2022 at the annual Year-end event that was held virtually. With workers joining in from all over the world, the global team celebrated the successful completion of 12 years as a company. Founded in 2010, IdeasUnlimited began as a support service provider which expanded worldwide over the course … Read more
USA’s mainstreet has always been the bedrock of its robust economy. While major corporations tend to steal the spotlight in business news, SMB’s continue to silently grow, innovate and offer products and services that enterprises capitalize. A healthy startup culture is what gave rise to Silicon Valley which produced some of the most well known … Read more
Communicating with your customers directly is one of the most effective ways a business can improve their brand and global outlook. Marketing efforts can only get you so far. Once a customer makes, or is close to making, a purchase, it is time to put extra effort in satisfying them in order to build a … Read more
One of the inevitable consequences of COVID that many anticipated is the economic damage that would be inflicted on the globe due to supply shock. With an increase of over 8%, Inflation has managed to reach a new peak over the last 4 decades. Aside from homemakers, even small to medium-sized firms face significant challenges. Research … Read more
Being a healthcare professional is one of the most stressful jobs to have during the COVID-19 pandemic. Even if your healthcare center does not cater to COVID-19 testing or treatment, you likely have several patients whose health you need to monitor closely in radically different conditions than any of us were used to previously. Most … Read more
Why Do You Need Sales Support Staff? Why is your sales team not achieving their desired quotas and is instead consistently underperforming? Is this a consistent problem that is harming your closing rate? Read on to see the biggest reason why in order to address it straight away. One of the most effective strategies of … Read more
COVID-19 has shaken up the whole world and placed a strain on quite a few industries, especially delivery companies. You must be wondering how you can quickly adapt and capitalize on this opportunity. Logistics and operations can be very well managed remotely. You just need good collaboration tools, an up-to-date database, and a skeletal staff … Read more
