Empathy in Customer Service

How to De- Escalate an Angry Customer: 9 Techniques That Always Work

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Dealing with an angry customer is one of the most challenging aspects of customer support yet  one of the most important. In those moments of frustration, it’s not just about solving the problem. It’s about managing emotions, diffusing tension, and guiding the conversation towards a resolution. How you respond can either restore a customer’s trust … Read more

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