Customer Service Strategy

Empowering Customer Connections: How to use Empathy Mapping for Efficient Customer Support

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Have you ever interacted with a customer service agent and felt like they truly understand you? It’s a rare but powerful moment when you realize that the company you’re dealing with understands you, your needs, concerns and even frustrations. Now, imagine if every customer interaction could feel that personal and intuitive. That’s where the magic … Read more

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